Frequently asked questions

The ov-chipkaart.nl website explains step by step how traveling with the OV-chipkaart works. For example, checking in and out, but also picking up someone or saying goodbye. Tip, on the website 'Steffie legt de OV-chipkaart uit' (Steffie explains the OV-chipkaart) everything about the OV-chipkaart is explained in an understandable way (in Dutch).

Because the anonymous chip card has already been produced, you can buy the card immediately and travel with it. For more information about the anonymous OV-chipkaart and the points of sale, visit ov-chipkaart.nl. A personal chip card is registered to your name and is therefore personal. You must request a personal OV-chipkaart via ov-chipkaart.nl.

You can easily arrange a large number of things yourself online via ov-chipkaart.nl. Often in combination with confirmation at a vending machine. For example, change personal details, request automatic reloading or create an account.